On Target

Overall Recreation Experience

Measure Description/Definition

Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.

Citizen satisfaction with the overall recreation experience combines average citizen satisfaction ratings of youth and adult athletic programs, senior recreation opportunities, and special events offered by the Olathe Parks & Recreation Department. This measure helps to ensure consistency in offering comprehensive, quality recreational and educational programming that satisfies the needs of varying age levels, physical abilities and special interests.

Target Determination

The overall recreation experience combines average citizen satisfaction ratings with youth and adult athletic programs, senior recreation opportunities, and special events. The target is 78% based on the 3 year average.


Analysis

In 2016, satisfaction with youth and adult athletic programs, senior recreation opportunities, and special events averaged at 79.5%. Satisfaction was generally consistent across all categories, however, Citizens were most satisfied with youth athletic programs and special events in 2016.


City of Olathe 100 E. Santa Fe Street Olathe, KS 66061-3409 | 913.971.8600