On Target

Citizen Satisfaction with the Overall Quality of Parks & Recreation Programs and Facilities (Q1b) (Council Key Result Indicator #8)

Measure Description/Definition

Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.

The Olathe Parks & Recreation Department continually evaluates the needs of the community and works to provide parks, facilities, and recreation programs that improve the quality of life in Olathe. This question determines the overall level of satisfaction citizens have for the quality of City Parks & Recreation programs and facilities. Providing quality recreation programs and facilities helps cultivate community and supports active and healthy lifestyles.

Target Determination

The target is set at 88% based on historical data, and has been increased by 1-2 percentage points each year. The target remains above the National average actuals.

Analysis

Satisfaction with the overall quality of Parks & Recreation programs and facilities continues to remain consistently on, or above, target in 1Q 2017. In 2016, Olathe Parks & Recreation scored 23% higher than both the KC metro and National average for overall satisfaction.


City of Olathe 100 E. Santa Fe Street Olathe, KS 66061-3409 | 913.971.8600