Caution

Citizen Satisfaction with the Overall Quality of Parks & Recreation Programs and Facilities (Q1_2) (Council Key Result Indicator #8)

Measure Description/Definition

Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.

The Olathe Parks & Recreation Department continually evaluates the needs of the community and works to provide parks, facilities, and recreation programs that improve the quality of life in Olathe. This question determines the overall level of satisfaction citizens have for the quality of City Parks & Recreation programs and facilities. Providing quality recreation programs and facilities helps cultivate community and supports active and healthy lifestyles.

Target Determination

The target is set at 90% based on historical data. The target remains above the National average actuals.

Analysis

In 2018, the department showed high levels of satisfaction in many categories, such as the maintenance and number of city parks, the maintenance and number of walking and biking trails, outdoor athletic fields, special events, and quality of indoor recreation facilities. Overall satisfaction dipped slightly in the 1st quarter of 2019, due to a higher "neutral" rating. The department remains high performing in this category, as nearly 89% of citizens are satisfied or very satisfied with the overall quality of Parks & Recreation programs and facilities. 

On Target Meeting Target | Caution Close to Target | Off Target Off Target

 

On Target Meeting Target
Caution Close to Target

Off Target Off Target

City of Olathe 100 E. Santa Fe Street Olathe, KS 66061-3409 | 913.971.8600