Level of effort to interact with the City (Under Construction)
Why Is This Important?
Measuring the level of effort exuded by customers to engage with staff and/or services. Ease of doing business with City will enhance satisfaction and perception.
The development of this measure is currently under construction. Staff is working to develop a methodology that will accurately measure Olathe's performance in order to achieve the goals outlined in Olathe 2040:Future Ready.
Meeting Target | Close to Target | Off Target