Net Promoter Score (Customer)
Why Is This Important?
The development of this measure is currently under construction. Staff is working to develop a methodology that will accurately measure Olathe's performance in order to achieve the goals outlined in Olathe 2040:Future Ready.
The Net Promoter Score Customer Index is a way to gauge how likely the customers are to recommending the community as a place to live, work, and based on data from the DirectionFinder Survey. The Index uses 8 questions from the survey and is reported annually.
Meeting Target | Close to Target | Off Target