Citizen Satisfaction with the Overall Value Received for City Tax Dollars and Fees (Q3_8) (Council Key Result Indicator #3)
Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.
The level of satisfaction among residents with the value received for City taxes and fees is one of ETC Institute's best indicators for assessing the effectiveness of service delivery by local governments. This question is designed to help local governments objectively assess whether, or not, increased levels of satisfaction are being obtained at a price that is reasonable to residents. If services improve, but the cost of improving services becomes too high, residents might rate the quality of individual services higher, but their overall perceptions of the value they receive for their taxes could decline.
Olathe has a target to be in the top 10% of all cities across the nation.
Over the past fifteen years, overall satisfaction with the value of City taxes and fees has increased significantly in Olathe. In 2000, 59% of Olathe residents indicated that they were "satisfied" or "very satisfied" with the overall value received for their City taxes and fees. In Q1 2019, it is 69%.
The City of Olathe monitors this measure closely as a key indicator for accessing the effectiveness of service delivery. This question is designed to help local governments objectively assess whether, or not, increased levels of satisfaction are being obtained at a price that is reasonable to residents. Olathe continues to set a high standard for satisfaction within the delicate subject of tax dollar value received. In Q1 2019 the City’s score of 69% is slightly higher than last quarter and keeps the City within the top 10% of all cities for highest satisfaction with this question. Top 10% means the measure's target is 64%. The City was 31% higher than the national average of 38% and 24% higher than the KC Metro average of 45%.
This measure has been stable from quarter to quarter in recent years.
The City continues to work closely with the City Council to be very transparent with its budgeting process, engaging citizens through social media platforms, with videos, and various in-person events (open house, workshops and presentations). Every year, the City’s adopted budget book is fully available to view online in its entirety.
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