Citizen Satisfaction with the Overall Value Received for City Tax Dollars and Fees (Q3h) (Council Key Result Indicator #3)
Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.
The level of satisfaction among residents with the value received for City taxes and fees is one of ETC Institute's best indicators for assessing the effectiveness of service delivery by local governments. This question is designed to help local governments objectively assess whether, or not, increased levels of satisfaction are being obtained at a price that is reasonable to residents. If services improve, but the cost of improving services becomes too high, residents might rate the quality of individual services higher, but their overall perceptions of the value they receive for their taxes could decline.
Olathe has a target to be in the top 10% of all cities across the nation.
Over the past fifteen years, overall satisfaction with the value of City taxes and fees has increased significantly in Olathe. In 2000, 59% of Olathe residents indicated that they were "satisfied" or "very satisfied" with the overall value received for their City taxes and fees. In Q2 2017, 69% of Olathe residents were "satisfied" or "very satisfied", which is 1% higher than Q1 2017. Olathe currently ranks in the top 5% of all cities, all sizes for level of citizen satisfaction in this area.
The change in 1% from the previous quarter was not a statistically valid level of change but was in a positive direction. The City of Olathe monitors this measure carefully and will continue to do so.