Caution

Citizen Satisfaction with the Overall Value Received for City Tax Dollars and Fees (Q3h) (Council Key Result Indicator #3)

Measure Description/Definition

Every quarter, the City of Olathe has survey company ETC Institute conduct a statistically valid satisfaction survey of randomly selected Olathe residents. Approximately 500 survey responses are collected each quarter, and this is well above the 300 responses approximately needed for statistical validity on a population the size of Olathe.

The level of satisfaction among residents with the value received for City taxes and fees is one of ETC Institute's best indicators for assessing the effectiveness of service delivery by local governments. This question is designed to help local governments objectively assess whether, or not, increased levels of satisfaction are being obtained at a price that is reasonable to residents. If services improve, but the cost of improving services becomes too high, residents might rate the quality of individual services higher, but their overall perceptions of the value they receive for their taxes could decline.

Target Determination

Olathe has a target to be in the top 10% of all cities across the nation.

Analysis

Over the past fifteen years, overall satisfaction with the value of City taxes and fees has increased significantly in Olathe. In 2000, 59% of Olathe residents indicated that they were "satisfied" or "very satisfied" with the overall value received for their City taxes and fees. In Q1 2017, 68% of Olathe residents were "satisfied" or "very satisfied". Olathe currently ranks in the top 5% of all cities, all sizes for level of citizen satisfaction in this area.

Q1 has historically been the lowest quarter for this measure. Tax season happens during Q1 and holiday bills are due, causing dollars to be extra tight, so satisfaction with how tax dollars are spent comes under extra scrutiny.

Even though this measure went down slightly from Q4 2016 to Q1 2017, it was by less than 4%. This is not a statistically valid level of change. Q1 2017’s score is not statistically any different than the scores of any of the first quarters in any of the past three years. The City of Olathe monitors this measure carefully and will continue to do so.


City of Olathe 100 E. Santa Fe Street Olathe, KS 66061-3409 | 913.971.8600