% of 1st arriving unit within 5 minutes 20 seconds to fire calls.
Response times are commonly used to measure a fire department’s performance. Baseline times are evaluated against established standards set by the department. The Olathe Fire Department uses National Fire Protection Association standards (NFPA 1710) for this evaluation. The fire department's ability to respond quickly to fire calls has a direct correlation with the reduction of life and property loss due to fires and other emergencies.
The first arriving unit responds to medical calls in Olathe within 5 minutes 20 seconds 90 % of the time. This includes the time from when OFD units are notified of the call to when the first unit arrives on scene. It does not include the 9-1-1 call processing time.
The department continues to monitor response time performance on a real-time, daily, weekly, monthly and quarterly basis. Performance is evaluated by shift, station and unit to best identify areas for improvement. As part of a recent Community Risk and Emergency Services Analysis and Standard of Cover, the department evaluated its current deployment strategies. This is an assessment done to evaluate response performance and work to ensure the department is meeting community expectations. This document can be found here: http://www.olatheks.org/government/fire/key-docume...
While just one component of the analysis, analyzing response times to incidents is one important way the department evaluates its performance.