% of 1st arriving unit within 5 minutes 20 seconds to fire calls.
Response times are commonly used to measure a fire department’s performance. Baseline times are evaluated against established standards set by the department. The Olathe Fire Department uses National Fire Protection Association standards (NFPA 1710) for this evaluation. The fire department's ability to respond quickly to fire calls has a direct correlation with the reduction of life and property loss due to fires and other emergencies.
The first arriving unit responds to medical calls in Olathe within 5 minutes 20 seconds 90 % of the time. This includes the time from when OFD units are notified of the call to when the first unit arrives on scene. It does not include the 9-1-1 call processing time.
Battalion chiefs access software (LiveMUM) that helps them monitor citywide availability of resources at any given time. With this information, deployment decisions can be made to ensure units are where they need to be to get to the next call as quickly as possible. Another response time component is the time it takes for the firefighters to leave the station once they have been notified of a call. Countdown timers are in fire stations to track this "turnout" time and let firefighters know if they have met the performance expectation. Additionally, a report is published daily that identifies when the benchmark (goal) time is not met. This awareness helps the department continue to improve turnout times.