% of 1st arriving unit within 5 minutes to medical calls.
Response times are commonly used to measure a fire department’s performance. Baseline times are evaluated against established standards set by the department. The Olathe Fire Department uses National Fire Protection Association standards (NFPA 1710) for this evaluation. The fire department's ability to respond quickly to medical calls has a direct correlation with the survivability of cardiac arrests and other medical emergencies.
The first arriving unit responds to medical calls in Olathe within 5 minutes 90 % of the time. This includes the time from when OFD units are notified of the call to when the first unit arrives on scene. It does not include the 9-1-1 call processing time.
The fire department works to improve response times in a variety of ways. In the third quarter of 2018, the department continued to monitor service demand in terms of both concentration – understanding which areas have a high number of calls, and distribution – where calls happen throughout the city. Both elements drive deployment decisions and are considered when working to improve response times. Response times for medical calls saw an improvement in the second quarter of 2018.
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