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Exceptional Services

Exceptional Services

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Exceptional Services

Olathe efficiently provides high quality services the community values.

Quality City Workforce

Goal 1: Retain and attract a high performing workforce for our resilient community

Measure 1:

Retention of high performing workforce (Under Construction)

Measure 2:

Percent of high demand positions with an active recruitment plan (Under Construction)

Goal 2: Create a premier employee experience

Measure 1:

Net Promoter Score (Employee) (Under Construction)

Measure 3:

Named best employer by a recognized regional or national 3rd party

Measure 2:

Employee Experience Index (Under Construction)

Measure 1:

Net Promoter Score (Employee) (Under Construction)

Measure 2:

Employee Experience Index (Under Construction)

Measure 3:

Named best employer by a recognized regional or national 3rd party

Innovation and Collaboration

Goal 1: Take customer experience and service delivery to the next level of excellence

Measure 1:

Net Promoter Score (Customer) (Under Construction)

Measure 3:

Citizen satisfaction with the overall quality of services provided by the City (Q3_1)

Measure 2:

Level of effort to interact with the City (Under Construction)

Measure 1:

Net Promoter Score (Customer) (Under Construction)

Measure 2:

Level of effort to interact with the City (Under Construction)

Measure 3:

Citizen satisfaction with the overall quality of services provided by the City (Q3_1)

Goal 2: Develop efficient and innovative practices to benefit our customers

Measure 1:

Citizen Satisfaction with the Overall Value Received for City Tax Dollars and Fees (Q3_8) (Council Key Result Indicator #3) (OPD)

Measure 3:

Recognized as an innovative organization by 3rd party (Under Construction)

Measure 2:

Efficiency Index for Key Practices (Under Construction)

Measure 1:

Citizen Satisfaction with the Overall Value Received for City Tax Dollars and Fees (Q3_8) (Council Key Result Indicator #3) (OPD)

Measure 2:

Efficiency Index for Key Practices (Under Construction)

Measure 3:

Recognized as an innovative organization by 3rd party (Under Construction)

On Target Meeting Target | Caution Close to Target | Off Target Off Target