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Why Is This Important?

Measuring the level of effort exuded by customers to engage with staff and/or services. Ease of doing business with City will enhance satisfaction and perception.

Measure Description
The development of this measure is currently under construction. Staff is working to develop a methodology that will accurately measure Olathe's performance in order to achieve the goals outlined in Olathe 2040:Future Ready. 

On Target Meeting Target | Caution Close to Target | Off Target Off Target