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Why Is This Important?
Determining how our customers feel about their interactions with City staff and services is critical  to quantify the level of satisfaction  achieved.  NPS is a contributing factor to measure in near real-time how successfully we set and managed expectations of our customers. Their willingness to recommend our services to others will contribute toward guiding our organization in where and how to focus resources. 
Measure Description

The development of this measure is currently under construction. Staff is working to develop a methodology that will accurately measure Olathe's performance in order to achieve the goals outlined in Olathe 2040:Future Ready.

The Net Promoter Score Customer Index is a way to gauge how likely the customers are to recommending the community as a place to live, work, and based on data from the DirectionFinder Survey. The Index uses 8 questions from the survey and is reported annually. 

On Target Meeting Target | Caution Close to Target | Off Target Off Target