Transportation Satisfaction Index (Council Key Result Indicator #11)
Transportation issues can have a tremendous impact on living, working and doing business in Olathe. Transportation management reaches across all modes of transportation (pedestrian, bicycle, bus and auto) and seeks to make modal connections and improvements consistent with sound land-use planning.
As part of the 2016 Transportation Master Plan update, Public Works revised the Mobility Index to measure progress toward organizational goals relevant to transportation. The revised indexes were developed to provide a more granular view of the organizational goals to Advance Safe and Efficient Transportation Choices, Deliver High-Quality Customer Service, Be Responsible & Accountable Financial Stewards, and Improve and Maintain City Assets.
The former Mobility Index was separated into the following three indexes:
- Mobility – availability and movement within the overall transportation network
- Transportation Preservation and Renewal - current performance of the system vital to support existing and future assets
- Transportation Satisfaction - customer perception regarding overall transportation network availability, movement and condition
The Transportation Satisfaction element emphasizes customer perception to improve decision making, justification of resources and addressing the broader goals to meet transportation needs of residents and businesses.
With the focus areas of Transportation and Economic Viability as a backdrop, the following initiatives frame Olathe’s desire to optimize resources while delivering high quality customer service:
Initiative 1: Maximize cost-effectiveness in development and maintenance of the transportation system.
Initiative 2: Develop high-quality customer service.
2017 will be the baseline year for this new measure.
The Transportation Satisfaction Index is based on eight performance measures specifically focused on resident satisfaction. The 2017 index score of 100 is a weighted cumulative score based on the Q4-17 scores of the associated measures. The 2018 index score was 96.76, representing a fall of 3.24 points. In 2019, the total score rose slightly to 97.05. In 2020, the index score rose significantly to 104.67, a rise of 7.62 points.
Five of the six citizen satisfaction measures rose from the previous year. Ease of travel by bicycle rose 5 percent, overall maintenance of City streets rose 6 percent, snow removal on major City streets rose 4 percent, ease of east/west travel rose 8 percent, and ease of north/south travel rose 9 percent.
Meeting Target | Close to Target | Off Target